FAQs
⚠ Under Construction 🏗
Who is Catdoll.US?
Catdoll.US is the official distributor of Catdoll brand dolls in the US and EU.
Unlike many other doll sales agencies, we are doll enthusiasts first and foremost. We believe life size dolls have the power to help people. We endeavor to help others experience the therapeutic effects of doll companionship by providing a safe purchasing experience with the highest quality dolls on the market.
We are not affiliated with any other website. If you submit your order through a different website, you are not doing business with us. Catdoll.US is the only Catdoll distributor based in the US, operating under an official US registered business. We are not scammers, fraudsters, or criminals. You’re protected by US consumer protection laws when you buy a doll through our website. None of our customers have ever been dissatisfied by the doll they received and asked for a refund.
If you’re unsure of the security of making a purchase and need more reassurance, please feel free to send us a message. Words are cheap, after all. We’re friendly.
What is super makeup?
Super makeup is a body coloring that’s added to the TPE material to create a more realistic body shading effect. Unlike some other factories’ products, it is not painted on the surface, and does not rub off.
Why does super makeup look so dark? How long does it last?
Super makeup is applied more heavily to make it last longer. In the first 3 months it will look darker than natural. Over a few months, it will even out to look more natural. The shading will last for 2+ years.
What’s the difference between Catdoll body models? Is it just height?
You can think of the height of the Catdoll as a model number. Each Catdoll model is produced using a single master mold, all dolls with the same listed height are physically identical to one another.
Can I order a Catdoll with a customized body shape?
While Catdolls are all produced by hand, because each doll model is produced using a single master mold, customizing the body shape is not possible. We are still able to customize other internal aspects of the doll, including skeleton tightness, hole depth, hole width, and various other things.
Where are these dolls produced?
99.9% of dolls are made in small to mid-size factories China. There are a few surviving doll factories outside of China, but they are expensive, small batch boutique shops. Examples include RealDoll in the US and Orient Industries in Japan. Japan’s largest doll manufacturer, Orient Industries has since shut down. The doll industry in Japan is huge, on par with the US. Because there are so many Japanese doll websites, and with Japan’s proximity to China, some people misinterpret this as Japan being a major producer of dolls, but this is untrue. Japan is a big fan of dolls just like the US/EU does and imports quite a lot of them from China (probably much more per capita than the US/EU), but they don’t have a major role in production.
How are dolls designed and produced?
How does ordering an in-stock doll work?
The dolls are often shipped to warehouses in the US and EU to speed up delivery times. This can give it a local touch. These warehouses are typically not specialized in dolls and often don’t even know what’s being stored inside the box. Because of this it’s better to order in-stock dolls from vendors that actually get hands on with the dolls to inspect them for shipping issues.
The Catdoll head I’m looking for isn’t listed as an option on the doll I want.
Currently, Catdoll head options for each body are split into 92-108cm, 115-128cm, 130-146cm, and 148cm+ categories. We’ve chosen the heads that we feel fit these bodies perfectly to display as options. However, sometimes photos of a head and body combination that aren’t recommended are shown on the product page. In this case, you can select “As Pictured” as the head option. In case you have a certain other head in mind, you can select “Head Not Listed” and put the name of the head you’d like in the Order Notes box.