Receiving and Inspection Service

This service is for US customers only

Service Description

For a $150-200 fee, your doll will be shipped to our US location, inspected for order correctness and shipping damage, and then forwarded to you. If any significant issues are found your doll, or if something isn’t how you ordered it, we will contact you before shipping to find a solution.

You can enjoy the piece of mind knowing that your doll will be exactly what you ordered, free of issues. There will be no markings on the outside of the box that may indicate that it’s a doll. When packages are shipped from China directly to the US, it’s a legal requirement for the box to have a customs declaration of what’s inside. Dolls are described as “TPE mannequins” for shipping. With the inspection service, any problematic labels or declarations attached to the box will be removed. The return address on the package will be a discreet business address with no connection to dolls or adult goods.

Regardless of whether or not you purchase the service, you’re protected against catastrophic order issues. If your doll is never delivered for any reason, we will replace it for free. If you receive the wrong doll, and you haven’t used it, we will replace it for free.

UPS Store Pickup

When you purchase the Receiving and Inspection service, you will have the ability to ship to a UPS Store for pickup. The receiving and inspection service will add 1-5 business days to delivery, depending on the distance from the warehouse. The service is also useful to time the delivery to a more narrow window, as shipping times from China can be quite variable.

The UPS Store is a franchise chain run by independent business owners. They’re free to set their own pricing. Commonly, they charge $15-30 to pick up an oversized doll box shipped to them. When the package is delivered for pickup, the store clerk is listed as the receiving person in the UPS tracking system. They will sometimes call the phone number on the label to let you know it has arrived and is ready for pickup. The name you give doesn’t necessarily have to be your full name. It could be abbreviated, or it could be a company name (*We can’t be responsible for extra shipping charges due to pickup issues, though this has never happened so far). The store will glance at your ID only to check that you are the intended recipient but won’t record any additional info.